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Sheriff requests 24/7 IT customer‑support team for deputies and jail operations
Summary
Sheriff's Office told commissioners it needs additional IT customer‑support analysts and a manager to provide 24/7 frontline technical response for radios, body‑worn cameras, booking systems and other mission‑critical equipment; Planning & Budget funded a manager but not the full analyst team.
Travis County Sheriff Sally Hernandez told the Commissioner's Court during preliminary budget hearings on Aug. 13 that the Sheriff's Technology and Professional Services unit needs additional staff to provide round‑the‑clock frontline IT support for deputies and jail operations. The office requested one customer service support manager and four customer support analysts to enable 24/7 coverage for systems the county’s central IT unit does not physically service, including body‑worn cameras (Axon), booking/fingerprint systems (LiveScan), in‑car and mobile reporting systems (Tiburon/RMS/JMS), cell‑phone apps used by…
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