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Utah Retirement Systems says backlog nearly cleared after staffing and process changes
Summary
URS officials told the committee a multi-year manual process and an IT modernization project created a backlog in retirement application processing; new hires, reassignments and employer coordination reduced the count from hundreds beyond the 90‑day target to about 16 cases.
Utah Retirement Systems (URS) told the Retirement and Independent Entities Committee it has reduced a backlog in initial retirement payments by addressing staffing shortages, reassigning employees from an IT project and improving employer and member data collection.
The update matters because delayed initial retirement payments affect retirees’ household finances and public confidence in benefit administration; URS described corrective measures and set expectations for further improvements when a new system goes live.
Dan Anderson, executive director of URS, said the retirement application, calculation and payment process is largely manual today and URS has been implementing a new system intended to enable more straight‑through electronic processing.…
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