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City staff describe 9-1-1 dispatch upgrades, AI transcription pilot and radio connectivity costs
Summary
Staff said the 9-1-1 dispatch center is piloting AI transcription and upgrading radio connectivity through a statewide microwave backbone, budgeting roughly $2,500 a year for interim 9-1-1 data transmission; staff warned the new radio footprint may still leave gaps in the far northwest and near Sentara.
City staff said the local 9-1-1 dispatch center is testing AI-driven transcription, expanding radio connectivity through a statewide microwave network and budgeting modest recurring costs to support interim 9-1-1 data transmission.
The upgrades are intended to give dispatchers near–real-time text of callers and translated Spanish-to-English transcriptions, which staff said should improve understanding during calls. Staff member 2 (staff member) said, "Today, we are able to I think in a month, the system reviewed 1,300 calls, automatically. We're still in tuning the system." The…
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