EZMO Transportation moves Franklin County office, launches app and outlines volunteer recruiting progress

EZMO Transportation staff told the committee the agency is relocating its Franklin County office from Saint Clair to the Union Franklin County Resource Center to improve public access and visibility.

Staff said the move is intended to make services more accessible to residents and to tap a busier location that could support higher client volume and additional staffing. During the transition the Saint Clair office is closed for the move; phone lines remain open and staff can arrange in‑person appointments at local libraries by request.

EZMO staff also reported operational updates: the agency has launched a rider app that allows near‑real‑time bookings when a driver is available (reducing the previous 48‑hour requirement), but continues to prioritize limited ride‑reduction funding through July 1 for elderly, disabled and behavioral‑health riders. The agency asked stakeholders to pursue diverse funding sources and donations to sustain broader service.

On volunteer recruitment, EZMO said it has recently received four volunteer driver applications from Franklin County residents; those applicants have completed interviews and drug testing and are awaiting reference and background checks. The agency said one full‑time driver has already expanded service capacity, and staff expect additional volunteers to increase available rides once onboarding completes.

No formal committee action was taken; staff offered to provide additional data updates at future meetings.