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Executive Office of Technology Services asks Ways & Means to endorse chargeback model, digital initiatives and AI safeguards
Summary
Deputy Secretary Erica Bradshaw testified in support of the governor's FY26 TSS appropriation, explained a restructured, revenue‑neutral chargeback model for agency IT services, and described priorities including cybersecurity, digital accessibility, MyMassGov single sign‑on and an AI sandbox for safe agency experimentation.
Erica Bradshaw, deputy secretary at the Executive Office of Technology Services and Security (TSS), told the Joint Committee on Ways and Means that the administration’s House 1 budget funds TSS at roughly $62.3 million for FY26 and that the office has restructured its chargeback model to reflect full operating costs of common IT services across executive agencies.
Bradshaw said the “re‑baked” chargeback model prepackages common service components—network, end-user support, licensing and maintenance—into fewer, clearer rates for agencies. She…
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