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Registry of Motor Vehicles outlines modernization plans and workload from Real ID and mobility law
Summary
The RMV told the Joint Committee on Transportation it oversees driver and vehicle services statewide, has implemented a virtual assistant for Real ID guidance and is implementing software and inspection‑station upgrades, driver education reviews and electronic title pilots.
The Massachusetts Registry of Motor Vehicles briefed the Joint Committee on Transportation on operations, recent changes under the Work and Family Mobility Act and planned IT and inspection upgrades.
Colleen Ogilvy, registrar of motor vehicles, said the RMV regulates vehicle services, driver services, adjudications, school transportation credentials and vehicle inspection programs. She listed agency priorities including a driver license contract (software and hardware upgrades), a vehicle inspection safety and…
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