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Clerk Treasurer says billing system change caused autopay confusion; liens deferred to allow arrangements
Summary
City Clerk Treasurer reported ongoing issues after an October 2024 switch to a new billing system. The office paused pursuing liens and offered payment-arrangement options after residents reported autopay and notification failures.
Clerk Treasurer Liz reported that a change to the city’s billing system, implemented in October 2024, caused confusion for some customers and interrupted previously set up autopay arrangements. The office said it had posted notifications on bills starting in August and on the city website and Facebook, and that staff would hold off on sending liens to residents with past-due balances to allow time for payment arrangements.
Clerk Treasu…
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