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City approves front-end update to online permitting to reduce misfiled applications
Summary
Crown Point authorized implementation of a guided front-end for its EnerGov permitting and licensing portal, with a one-time $4,500 setup fee and $6,612 annual cost, to reduce incorrect applications and ease staff workload.
The Crown Point Board of Works voted May 7 to implement a guided public-facing front end for the city’s EnerGov permitting and licensing system aimed at reducing misfiled applications and staff workload.
City planning and permitting staff said the new interface will ask applicants branching questions to guide them to the correct license or permit type before submission. "What we're hoping for is that this front end solution, when someone goes to submit an application, they kind of answer questions, and these questions branch out…
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