Lawrence staff review SeeClickFix rollout, say app offers feedback loop but equity and staffing gaps remain

City of Lawrence staff on April 21 reviewed the city’s SeeClickFix resident-reporting app and described how the platform has been relaunched and tied into internal asset-management work while acknowledging gaps in outreach, staffing and some department processes.

The presentation by Brandon Bayless, a supervisor in the city’s tech and asset division, explained the relaunch and how SeeClickFix integrates with the city’s web portal and CityWorks asset-management software. “When a request is submitted, they'll get an initial confirmation email saying thank you for submitting the request,” Bayless said, describing the automated confirmation and the app’s ability to provide status updates to users.

City staff argued the tool creates a “360-degree feedback loop” that can let crews ask follow-up questions, attach photos, and close requests with explanatory notes. That exchange, they said, is intended to improve transparency for residents and to route submissions directly to the appropriate work groups so problems can be prioritized and tied into capital planning.

Board…