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MSO shows new communications tracker to measure outreach and channel performance
Summary
MSO staff demonstrated a new communications tracker that logs press releases, social posts and outreach events into a single spreadsheet using Microsoft Forms and Power Automate to improve timing and channel selection.
Michael Leos, communications and community engagement specialist for Municipal Services & Operations, demonstrated an internal communications tracker on April 14 that logs outreach items (press releases, social posts, mailers and event sign-ins) into a centralized spreadsheet using Microsoft Forms and Microsoft Power Automate.
Why it matters: staff said the tracker will let MSO compare platforms and…
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