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TXDMV reports progress on voice-to-cloud, MCCS rewrite, payment processing and accounts-receivable projects
Summary
CIO Wendy Baron and Director Eric Horn updated the committee on multiple IT projects: migration of call handling to the cloud, the motor carrier credentialing system rewrite, a delayed statewide payment-processor transition, and an accounts-receivable system rollout with cloud infrastructure issues and phased release dates.
Wendy Baron, chief information officer for the Texas Department of Motor Vehicles, and Eric Horn, director of accounting operations, briefed the Project and Operations Committee on several concurrent technology projects.
Voice-to-cloud: Baron said the department migrated its call center to the cloud-based Genesys platform and is migrating core calling to Microsoft Teams. The call-center migration had been in use for several weeks; Teams migration was under way the week of the briefing. "The migration's actually been going pretty well," she said, while noting unrelated power outages at Camp Hubbard underlined…
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