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TXDMV reports progress on voice-to-cloud, MCCS rewrite, payment processing and accounts-receivable projects
Summary
CIO Wendy Baron and Director Eric Horn updated the committee on multiple IT projects: migration of call handling to the cloud, the motor carrier credentialing system rewrite, a delayed statewide payment-processor transition, and an accounts-receivable system rollout with cloud infrastructure issues and phased release dates.
Wendy Baron, chief information officer for the Texas Department of Motor Vehicles, and Eric Horn, director of accounting operations, briefed the Project and Operations Committee on several concurrent technology projects.
Voice-to-cloud: Baron said the department migrated its call center to the cloud-based Genesys platform and is migrating core calling to Microsoft Teams. The call-center migration had been in use for several weeks; Teams migration was under way the week of the briefing. "The migration's actually been going pretty well," she said, while noting unrelated power outages at Camp Hubbard underlined the operational value of cloud-based calling.
MCCS rewrite: The motor carrier credentialing system rewrite vendor is on board and gathering requirements. Baron said infrastructure work with DIR's infrastructure vendor had begun and the department aims for project completion in the fall (no specific date given).
Payment processing transition: Baron briefed the committee on a vendor transition led by the Department of Information Resources (DIR). DIR awarded a new, statewide payment-processing contract to First Data Merchant Services (Fiserv) with an original effective date of Sept. 1, 2025, but DIR later extended the incumbent contract with the current vendor to Aug. 30, 2026, after vendor deliverables were not met. The department paused most of its internal transition work to preserve HB 718 implementation resources and will resume vendor-dependent work in September 2025; three vendor-driven components — MyPlates transition, tax-fleet transition and GovQA (PIR) transition — will proceed.
Accounts receivable (AR) system: Eric Horn said the AR project selected Microsoft Dynamics Business Central as the platform and a separate master data management solution to synchronize customer records with eLicensing and the MCCS rewrite. Infrastructure issues in Microsoft Azure caused delays; DIR and Microsoft engineers are debugging firewalls and connections. Horn said the implementation will be split into two releases: an initial October 2025 release covering customers with existing receivable balances at cutover, and a full, integrated release planned for April 2026 that depends on resolution of Azure issues and MCCS completion.
Committee members asked clarifying questions about vendor readiness and timeline interactions; Baron and Horn said they were coordinating with DIR and vendors and would return with updates as milestones are reached.
