TXDMV describes progress on Camp Hubbard, HB 718 rollout and major IT modernization projects
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Summary
At its April 10 meeting the Texas DMV received briefings on Camp Hubbard campus renovations, HB 718 implementation and dealer training, regional service center expansions, RTS replacement planning, call‑center migration, MCCS rewrite, payment‑processing timeline, and accounts receivable modernization.
The Texas Department of Motor Vehicles’ board received briefings April 10 on a suite of operations and technology projects, including the Camp Hubbard renewal, implementation of House Bill 718 (dealer inventory and plate process changes), regional service center expansions, and several major IT modernization efforts.
Committee chair Member John Pruitt summarized the Projects & Operations Committee report. Glenna Bowman, director of finance and operations, told the committee that the Texas Public Finance Authority issued an initial disbursement of $8,945,000 for the Camp Hubbard Renewal Project on March 13, 2025. Flintco Construction has completed demolition of buildings CH‑2, CH‑3 and CH‑5; CH‑6 renovation work is underway and construction is approximately 6% complete. Bowman said foundation work for new buildings was scheduled to begin in April and CH‑6 work is estimated to finish in early fall 2025.
Deputy Executive Director Roland Luna briefed the board on HB 718 implementation and training. Luna reported that staff have developed a cross‑agency training plan and that the department provided 105 Web Dealer training sessions between February 2024 and February 2025. Luna said more than 20,000 individuals (dealers and tax‑assessor staff) have completed training to date and that recent weeks showed a 200% increase in dealer registrations for Web Dealer training; he highlighted a large San Antonio event with roughly 950 participants organized with Bexar County Tax Assessor‑Collector Albert Uresti.
Regional service center activity was also reviewed: the South Dallas expansion (Duncanville) is nearing completion, the South Houston (West Airport/Meadows Place) site started construction with projected completion by July 2025, and the Pharr relocation (TxDOT‑built facility) is on track for late summer/early fall 2025.
On IT modernization, Wendy Baron, chief information officer, reported that internal and external assessments for the Registration & Titling System (RTS) replacement are complete (Libman/Deloitte internal assessment; Gartner external assessment) and findings are guiding procurement planning; a procurement assistance solicitation is planned for early summer. Additional projects in various stages include the Genesys call‑center migration to cloud (went live March 25, 2025), the Motor Carrier Credentialing System (MCCS) rewrite (discovery complete and vendor kickoff March 14), and a paused transition of payment processing to DIR’s vendor until September 2025 after timeline changes. The accounts receivable project (funded in 2022 by $3.5 million) selected Microsoft Dynamics 365 Business Central with a two‑release plan: initial release for customers with outstanding balances in October 2025 and full integration in April 2026.
Board members asked detail‑level questions about dealer tag‑history displays in the system and dealer responsibilities for account security; Monique Johnston (Director, Motor Vehicle Division) and enforcement staff explained dealers can view tag balances and print history and that rules expect dealers to maintain account security and notify the department if they suspect unauthorized access.
The briefings show multiple, overlapping projects with active procurements, upcoming training and vendor coordination; the department described the work as on track but noted rebaselining and schedule adjustments remain possible as vendor timelines and cross‑agency dependencies are finalized.
