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TXDMV seeks modernization path for RTS ecosystem; $175 million funding request advanced
Summary
The department outlined planning-phase work on a replacement for the registration and title system, citing Deloitte and Gartner assessments, a Quality Assurance Team requirement for large IT projects and a legislative funding request of $175 million to support modernization and procurement.
Wendy Baron, chief information officer for the Texas Department of Motor Vehicles, briefed the committee on work to modernize the department's registration and title system (RTS) and the broader RTS ecosystem.
Baron said the department is in the planning phase of a multi-year modernization effort, has been allocated $6,750,000 in this biennium for planning activities and completed an internal assessment by Deloitte and an external market assessment by Gartner. The Gartner work surveyed other states' modernization efforts and informed a planned set of site visits; Baron said the department will visit Arizona, Georgia and California to examine various models (including commercial off-the-shelf, state-built and low-code approaches).
Baron described project governance and oversight: state Quality Assurance Team (QAT) oversight applies to information-technology contracts over $10 million and the project will submit required deliverables to QAT as it moves through procurement and implementation phases. The department hired a full-time organizational change manager, Amanda Grantham, and plans to contract external change-management and procurement-assistance vendors to support solicitation development and vendor management.
The department's legislative appropriations request seeks authority for $175 million to support modernization and early project activities, Baron said, describing the request as driven by assessments and the desire to enable early ‘‘quick wins’’ and sustain security and currency of the existing RTS while transitioning.
Baron said about 20 key applications (more than 20 application connections) in the RTS ecosystem were documented during the internal assessment and that the modernization will be phased to reduce customer disruption. She said the agency is preparing a solicitation for a procurement-assistance vendor with the goal of executing that contract before the end of the fiscal year.
Committee members asked whether $175 million was within expected ranges compared with peer states; Baron said the estimate aligned with other states' modernization costs and that no single state is a perfect match for Texas because of the department's scale and unique operating model.
