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Westminster staff to overhaul permitting customer experience; study session set for community development update
Summary
Council asked staff for a study‑session update on community development reforms, front‑counter flowcharts and customer service training; staff said new systems (EnerGov, a concierge function) and staffing changes are underway.
Westminster staff told councilors on April 28 that they are implementing a multi‑step modernization of the community development workflow and will present a progress update at a study session in June.
Interim Community Development Director Sherry Vanarduceen and Assistant City Manager Adolfo outlined reforms already underway: deployment of an electronic permitting platform (EnerGov), additional monitors and digital plan‑check capabilities for staff, recent hiring of a principal planner…
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