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City’s customer service office outlines utility-bill layout, leak risks and assistance resources
Summary
Interim customer service director Allison Haines showed council how to read a Dover utility bill, highlighted common causes of unusually high bills (including toilet leaks) and summarized local assistance programs and state resources such as Energize Delaware and 2-1-1.
The City of Dover’s interim customer service director presented a utility-bill education briefing to council, walking through bill sections, common causes of high usage and available assistance for residents.
Allison Haines described standard bill components (customer name/account, previous balance/current charges, reads and usage, payment options, consumption graphs and charge calculations). She emphasized…
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