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Council workshop highlights need to modernize civic outreach, customer portals and data sources
Summary
City and council members discussed gaps in public outreach and data during a Jan. 31 workshop: public confusion over a stormwater fee rollout, limited reach of traditional media, and ways to improve digital communication including utility account logins and shared data dashboards.
City staff and councilmembers used the Jan. 31 workshop to probe why some recent policy changes — notably a stormwater fee rollout and a waiver of snow-removal fines — created public surprises and complaints, and explored steps to improve outreach.
Council members and staff agreed that multiple channels are necessary to reach different resident segments. Councilman Neil and others urged the city to expand beyond a single social-media channel and to adopt tools that post to multiple…
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