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Buffalo Council reviews nurse-navigation plan to reduce nonemergency 911 ambulance calls
Summary
Council members heard from Buffalo Fire Commissioner Ronaldo and Medical Director Dr. Bart about a nurse-navigation program AMR would fund to triage low-priority 911 calls; council tabled the item pending contract negotiations and a return date.
The Buffalo City Council on the floor discussed a proposal to add a nurse-navigation service to the city’s 911 triage system aimed at diverting low-priority calls from ambulances.
Council members heard the presentation from Commissioner Ronaldo of the Buffalo Fire Department and the city’s medical director, Dr. Bart, who said the program would allow lower-priority 911 calls to be routed to a nurse line that could offer self-care guidance, refer callers to primary care or urgent care, or return a caller to the 911 dispatch queue if the situation…
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