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Centerton council approves one-year SmartGov contract after prolonged problems with vendor
Summary
After months of failed implementations and credit disputes, Centerton City Council voted to authorize a one-year subscription and services agreement with Granicus LLC to keep the SmartGov permitting system active while staff transitions to a replacement.
Centerton City Council on April 8 approved a one-year subscription and services agreement with Granicus LLC to continue use of the SmartGov permitting and planning software, a measure councilors said is necessary to avoid losing access to permitting data while staff completes a planned transition to a new system.
Council members and staff spent more than an hour debating the contract and the city’s multi-year, problematic relationship with the SmartGov product and prior vendors. Planning staff told the council that if the city stopped paying for access it could lose online access to permitting and plan-review data within 30 days, which would interrupt permitting workflows across multiple departments.
The discussion recapped roughly three years of implementation problems: staff said the software lacked functions the city needed (for example, an ability to deny a permit decisively), frequent account-management…
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