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Resident criticizes Smithfield's phone system and water-notification practices; manager says phone system operational and staff will review auto-attendant
Summary
A resident raised prolonged concerns about low water pressure during daytime work and a phone system that routes nonemergency callers through many menu options; Town Manager Scott said the new phone system is operational and staff will review the auto-attendant setup and notification procedures.
A resident identified in the meeting record as Mr. Ott used the citizens' comment period to press the Town Council on two operational complaints: intermittent low water pressure and difficulties reaching town staff via the municipal phone system.
"I had about as much water pressure as you could pull out of a Pepsi Cola bottle to take a shower with," the resident said, urging the town to notify citizens in advance of any planned pressure reductions. He said he had been told by a town employee (Tammy…
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