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Committee directs staff to seek timeline from Tyler Technologies and explore alternatives to myGov
Summary
After users and staff reported usability and mobile‑app problems with the myGov platform, the committee directed staff to request a corrective action plan from Tyler Technologies and to evaluate alternative vendors.
The Administration & Public Works Committee voted to ask Tyler Technologies (the acquirer of the myGov platform) for a written timeline and corrective action plan to resolve ongoing service and mobile‑app deficiencies, and to permit staff to explore and pursue alternative vendors if needed.
Chair Jared Farmer summarized the problem and the department’s evaluation: "we have a pretty…
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