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Meade County treasurer reports state motor‑vehicle system outages and long call waits after switch to '605 Drive'
Summary
Meade County Treasurer Robin Scribe told commissioners the statewide motor‑vehicle system migration to '605 Drive' left county offices with missing inventory, failed transfers of driver records and long call‑center delays; staff are issuing non‑charge 15‑day permits when necessary and working overtime while pursuing state fixes.
Meade County Treasurer Robin Scribe told the county commission March 14 that local motor‑vehicle services have been disrupted since the county switched to a statewide system called 605 Drive, leaving some customer records missing, inventory counts incorrect and long waits to reach state support.
Scribe, identified in the meeting as Meade County treasurer, explained that the office closed its old motor‑vehicle system on Feb. 13 and moved to 605 Drive on Feb. 17. She told commissioners some driver‑license and title records did not transfer cleanly and that inventory lists for license plates and stickers were mismatched after the conversion.
“Occasionally, we’ll get a customer that comes in, and we can’t find them in the system… we have to put them into the system,” Scribe said. She described cases in which personalized plate renewals and a veteran’s plate failed to renew, and staff issued 15‑day permits at no charge while the state resolved transactions.
Scribe said call‑center wait times to speak with the state have been long, sometimes more than four hours. “Yesterday when I called in, it was a hundred and tenth in line,” she said, describing the call queue and its effect on county processing times.
A resident and several commissioners who visited the treasurer’s office also gave on‑the‑record accounts of the county office’s workload: one observer timed the windows and reported that staff had little to no break and that phone lines rang continuously during an observation period.
Scribe said the treasurers across the state are exchanging information and that she has open interviews to fill staff vacancies at the county office to help workload. She said county staff have been scanning and sharing images with the state when requested; the state has asked for those images when barcodes did not sort correctly.
Background and scale: Scribe said problems are statewide and not unique to Meade County. She noted the state will observe Good Friday and Easter Monday, creating a multi‑day state holiday that will slow fixes. Commissioners and the treasurer asked that state officials be urged to address the conversion issues because local offices are carrying increased staff time and customer frustration.
Ending: Commissioners thanked Treasurer Scribe and staff for working overtime to keep services moving and asked her to continue coordinating with other treasurers and the state to resolve the outstanding title, driver‑license and inventory issues.
