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City urges customers with estimated bills to contact customer service as billing normalizes
Summary
Utility staff told the Public Utility Advisory Board that winter weather caused many estimated meter readings, which delayed bills and may cause higher follow-up bills; staff urged customers to contact customer service for explanations and payment-plan options.
Independence Power & Light staff told the Public Utility Advisory Board that January and February weather forced many estimated meter readings, which delayed billing and may result in higher subsequent bills when meters are trued up.
"As you guys know, January and February were very challenging months, for our meter readers to get through yards. So…
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