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Committee discusses city plan for 311 service and Tyler ERP to centralize citizen service requests
Summary
Members reviewed a city memo proposing a Tyler enterprise resource planning (ERP) system and a 311 customer-service line to consolidate SeeClickFix and telephone reports; Dave Garrett said 311 aims to help residents who prefer calling over online tools.
The Citizen Government Review Committee discussed a city memo noting gaps in follow-up on studies and recommendations and outlining plans to implement a Tyler enterprise resource planning (ERP) system and a 311 customer-service line to consolidate online and phone service requests.
Committee members raised the distinction between SeeClickFix, an online-only reporting tool, and a 311 phone routing system that would allow…
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