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County utilities present formal payment-arrangement policy to standardize assistance for residential customers
Summary
The Department of Public Utilities briefed the board on a formal payment-arrangement policy and agreement for residential water/wastewater customers, standardizing eligibility, an initial payment requirement and maximum terms while allowing flexibility for extenuating circumstances.
Hanover County Department of Public Utilities presented a new payment-arrangement policy and customer agreement to the Board of Supervisors on March 12, describing how staff plan to manage delinquent residential water and wastewater accounts consistently while providing access to third-party assistance and limited grace periods.
Scott Longshore (presenting) told the board that payment arrangements expanded statewide during the COVID-19 moratorium on utility disconnections and that the county’s…
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