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Hill Country Transit District tells Belton council microtransit rollout is boosting ridership and service reliability
Summary
Hill Country Transit District (the HOP) told the Belton City Council that a redesigned, app-driven microtransit system and new regional connector have produced large ridership gains, improved on‑time performance and lower per‑trip costs since launching last fall.
Raymond Suarez, general manager of the Hill Country Transit District, told the Belton City Council on Feb. 11 that the district has replaced much of its underperforming fixed‑route service with a microtransit and regional connector design and is already seeing ridership and performance gains.
Suarez said the system now pairs shared vehicles with riders through an enterprise dispatch and rider app and that the district is using trip brokering with transportation‑network companies as an adjunct when transit vehicles cannot reach riders quickly. “If we do all of those things, you wind up with a high quality system that hopefully shows value back to your community,” Suarez said.
Why this matters: Council members and staff said improved transit access supports job access, medical appointments…
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