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Portland approves contract for next‑generation 9‑1‑1 services with AT&T Carbine
Summary
City staff recommended and council approved a five‑year hosted NG9‑1‑1 services contract with AT&T Carbine, with estimated total contract value about $848,000 over five years and grant funding expected to offset conversion costs.
The Portland City Council voted March 18 to accept a proposal from AT&T Carbine to provide next‑generation 9‑1‑1 (NG9‑1‑1) core services and authorized the city manager to execute the necessary contract documents.
City staff said the city issued a request for proposals and received three bids (one partial decline). Mr. Elliott, who presented the project to council, said the existing equipment is end‑of‑life and that both state and federal mandates require migration to NG9‑1‑1. Elliott described the recommended contract as a hosted (service) solution with remote answering positions retained locally on a five‑year replacement cycle.
Staff recommended the AT&T Carbine bid, which Elliott stated had a total amount of about $848,000 over five years, with roughly $138,000 in nonrecurrent (installation/configuration) costs. Elliott said a Coastal State Emergency Communications (CSEC) grant award could cover up to about $277,000 and that those grants should offset the nonrecurrent costs and help with recurring costs in 2025–2026; staff said the project would not impact the city budget until fiscal year 2027.
Councilman Sutton moved to accept the AT&T Carbine proposal and authorized the city manager to sign contract documents; Councilman Bethel seconded the motion. The council approved the motion by unanimous vote of members present.
Staff said the hosted approach keeps core systems offsite to improve resiliency (for example, when carriers and poles are damaged in storms) and that the contract includes provisions for provider‑side equipment upgrades and standards compliance during the contract term. The only local hardware on a five‑year cycle will be the remote answering consoles at the dispatch center, Elliott said.
