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Westerville Parks & Recreation previews redesigned RecTrak site, plans user help sessions and iterative improvements
Summary
Parks and Recreation staff demonstrated a redesigned RecTrak (VSI) registration site, described usability fixes (search keywords, account history toggles), and said the department will hold public help sessions and continue iterative updates.
Westerville Parks and Recreation staff demonstrated a redesigned online registration experience using the department’s RecTrak system (VSI) and said the new interface aims to make program search, registration and account management easier for residents.
Parks special projects administrator David Chambers and web administrator Matt Bartley showed a “version 3” visual upgrade they said improves graphics, adds a search bar and clearer account indicators. “Over 80% of our program registrations are taking place online,” the presenter said, and staff noted ticket sales and facility reservations have increasingly…
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