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Dispatch reports high call volumes; county notes uptick in structure and grass fires

May 14, 2025 | Newaygo County, Michigan


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Dispatch reports high call volumes; county notes uptick in structure and grass fires
The county's dispatch manager reported April call activity to the Board and noted both call volume and patterns in recent fire responses.

"A little over 5,000 phone interactions, 1,491 calls, but our rate time is still at the across of 3.65 seconds for last month," the dispatch manager said, summarizing April operations.

Why it matters: Faster answer times affect 9‑1‑1 responsiveness; higher counts of structure and grass fires could indicate seasonal or weather‑related operational pressures for fire and emergency services.

The dispatch presenter said the agency submitted the SNC 30301 form required by the state and that April was busy with telephone and radio interactions. A board member asked whether the recent run of structure fires had a known cause; the dispatch manager said the spike was notable but did not offer a definitive cause, noting windy spring conditions as a contributing factor for grass fires.

The presenter also noted participation in the County Fire Chiefs Association and said Phil Small will represent the fire chiefs in a regional capacity. The manager closed by inviting questions and confirming routine reporting documents were submitted.

Ending: The dispatch manager said the service continues to monitor incident types and staffing needs and will provide routine reports to the board.

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Scribe from Workplace AI
Scribe from Workplace AI