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City launches TTX Connect call center; utilities propose metering and staffing expansions
Summary
The city unveiled a new citizen portal and call center app, TTX Connect, and utility staff outlined needs for metering expansion, additional utility billing support, and continued investment in the new customer service CRM and integrations.
Temple — City staff launched a new municipal customer‑service platform branded TTX Connect and asked the council to support continued investment in the program while also advancing utility metering and billing capacity.
The new program includes a mobile app and web portal that allow residents to report service requests, track status and view a knowledge base of frequently requested items. The team said the platform also supports live…
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