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Brownsville planning department publishes first year of permit-review data and previews 'GWiz' application wizard
Summary
Planning staff presented fiscal-year 2024 permit-review metrics, outlined recent software and customer-service improvements (Acela, DigiPlan, Selectron) and previewed a new user-facing 'GWiz' application wizard designed to simplify permit submittals and add end-of-application surveys.
City planning and redevelopment staff presented a year-long report on permit-review performance and described several technology and customer-service changes intended to shorten review times and reduce applicant confusion.
The department reported fiscal-year 2024 averages using Acela case-management data: single-family building permits averaged 8.7 business days from submission to approval (staff review 3.2 days; applicant correction 2.6 days; time…
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