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Resident’s water use spikes to 42,500 gallons; city reports third‑party meter test and one‑time adjustment policy
Summary
A Franklin resident told the Triad City Commission that his water bill rose from about 2,000 gallons a month to 42,500 gallons in a single billing period; city staff said the meter tested 99.5% accurate in a third‑party test and that the city offers one one‑time adjustment per year.
A Franklin resident told the Triad City Commission that his water bill rose from about 2,000 gallons a month to 42,500 gallons in a single billing period, and city staff described the meter-certification process and the city’s one-time adjustment policy.
Joe Schumacher said his normal monthly use is roughly 2,000 gallons but that a recent bill showed 42,500 gallons. Schumacher said the spike produced an extra charge of roughly $800 and that he had to pay $587 when he missed an automatic payment.
City utility staff explained the city’s standard response to large, unexplained usage increases. Staff said they pulled Schumacher’s…
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