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Round Rock honored with ETC Institute 'Leading the Way' award for 2024 community survey results
Summary
City officials recognized the ETC Institute award, noting Round Rock scored in the top 10% nationally for local government services and outperformed national averages in multiple categories.
Mayor Craig Morgan presented a Mayor's special recognition for Round Rock receiving the ETC Institute's "Leading the Way" award for the city's 2024 Community Survey results.
The mayor said the ETC award recognizes communities in the top 10% nationwide based on the DirectionFinder survey and highlighted three assessment areas: overall satisfaction with the quality of services, satisfaction with customer service provided by employees and perceived value for local taxes and fees. The presentation said Round Rock earned a composite rating of 219 during the winter 2024 award season, outscoring the national average by 98 points and exceeding the top‑10% threshold.
Mayor Morgan credited city staff and leaders for the results and singled out high marks in public safety, city services and communication. Council member Montgomery echoed the mayor's congratulations to staff.
The recognition was ceremonial; council members offered brief comments and no policy action or vote was required.
