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Resident alleges Petland Frisco sold sick puppy; urges city action
Summary
A resident told Frisco City Council she bought a sick puppy from Petland Frisco and that multiple puppies from the same store tested positive for parasites. She urged the city to enforce prior promises to take action if Petland continued to sell sick animals; no formal city action was recorded at the meeting.
At the start of the citizen comment period on April 1, a woman identified as Chelsea Dato told Frisco City Council she purchased a soft‑coated wheaten terrier from Petland Frisco on March 22 for $5,000 and that the puppy tested positive for Giardia two days after the sale.
Dato said the Petland employee discouraged additional testing at the first veterinary visit and that, after testing later, the vet found the puppy and multiple other puppies from the same store were infected. She said medical records Petland provided showed the puppy received multiple medications for bacterial and parasitic infections on the same day Petland acquired and sold the animal.
"If my puppy was truly healthy and fit for sale, why was she being treated for parasites and bacterial infections from the moment Petland acquired her?" Dato asked the council. She said Petland refused her request for a return and refund and would not respond to emails.
Why it matters: Dato said she and others have repeatedly encountered sick animals at the Frisco Petland location. She asked the city to hold the business accountable, saying previous city leadership had promised "zero tolerance" if the store continued to sell sick puppies.
City staff and council did not announce any enforcement action during the meeting. Dato concluded her remarks by asking, "At what point is it going to be enough?"
No formal motion or vote on enforcement was recorded in the meeting minutes; councilmembers thanked the speaker and referred to staff for follow-up questions and communications outside the public meeting.
Quote: "It is time to finally hold Petland accountable and put an end to their unethical practices because no family should have to endure this, and no innocent puppy should have to suffer," Chelsea Dato told the council during public comment.
