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Madison rolls out time-of-use billing format and customer tools; ordinance updates on solar/service-charge deferred
Summary
Madison’s electric utility has converted meters and billing to support time-of-use (TOU) rates, published a new TOU bill form and an explanatory web page. Customers may opt in to TOU for a 12-month commitment; staff stressed rates themselves have not changed unless a customer elects TOU.
Madison’s electric utility staff reported on April 14 that they have completed technical work to support time-of-use (TOU) billing and begun issuing the new bill form to customers. Staff said approximately half of accounts had received the new bill layout by the time of the meeting and a public web page (rosenet.org/tou) explains the program and peak/off-peak periods.
Utility staff emphasized that existing flat rates have not changed and that TOU is an optional rate structure customers must elect for a 12-month commitment. ‘‘Your consumption and your bill total will be exactly the same.…
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