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.gov migration and town rollout delayed by hosting costs and staff turnover, committee hears

3507380 · April 22, 2025
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Summary

Committee members discussed state .gov domain requirements, hosting and cost challenges, recommended Microsoft 365 for email, and noted the county's service manager resignation will slow rollout of .gov domains and IT services to 17 towns.

Washington County Information Technology Committee members discussed a planned migration to .gov domains for county and municipal websites and email on April 22, and staff warned that staffing changes and hosting requirements will slow the rollout to local towns.

An IT staff member described the .gov process and the challenges towns face finding a host that will accept .gov domains because they must meet additional security standards. The staff member said hosting for a .gov domain is "a lot more" expensive and that finding a firm to implement the domain and email services will take time. "You have to do it," the staff member said, referring to a compliance deadline the county had been informed about; the staff member added, "finding a firm, getting it implemented" takes time.

Committee members discussed practical steps for the migration. One member asked whether the existing website could be redirected to the new .gov domain; an IT staff member said, "You certainly can. . . . Once you have it all set up, it's just a DNS record entry." Staff recommended considering Microsoft 365 for county email on the .gov domain and noted GoDaddy was used by one supervisor for hosting and redirection assistance.

The committee also flagged operational constraints: the county IT service manager has given notice and will leave, a staff member said, and replacing that position will slow the planned rollouts to the 17 towns the county supports. Staff said they have started interviewing, but the departing manager took "two and a half years to train," so onboarding a new hire will be time consuming. Committee members discussed vendor lists and local firms that could assist with hosting and DNS work.

No formal action was taken; staff indicated they would provide vendor information and assistance to towns, and they described this work as a medium‑risk implementation slowed by staffing turnover and vendor selection.