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Mobile integrated health program credited with fewer repeat 911 calls, city hears
Summary
The Fire Department reported declines in repeat nonemergency 911 calls after adding a mobile integrated health specialist; staff said the program reduced calls from an initial cohort and produced roughly 300 avoided EMS calls in its first year, saving an estimated $240,000 in transport costs.
The New Braunfels Fire Department told the City Council it has substantially reduced repeat, nonemergency 911 calls after launching a mobile integrated health (MIH) program that assigns a specialist to high‑use callers.
Fire Chief Lozano reported the program began in earnest about a year ago and targeted “super utilizers,” callers who used EMS frequently. The department initially set a working threshold of 10 or more 911 calls in a year to identify the population for the program; that cohort numbered 32 people and accounted for more than 500 calls for service in the baseline year, Lozano said. “When we first identified those that only had 4, there was so many,…
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