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Delaware County proclaims April 2025 as National Public Safety Telecommunicator Week
Summary
The Board of County Commissioners adopted a resolution recognizing the county’s 9‑1‑1 telecommunicators for the second full week of April 2025. County and public-safety leaders praised dispatchers’ role in emergency responses.
The Delaware County Board of Commissioners on April 14, 2025, adopted Resolution 25-256 declaring April 2025 as National Public Safety Telecommunicator Week in Delaware County, commending emergency call takers for their role as the first contact in crises.
County 9‑1‑1 Director Lauren Mancannon told the commissioners the proclamation recognizes “the unseen heroes” of the county’s emergency communications and noted telecommunicators often work long hours and missed family events to support responders and residents. “These very special individuals are the most important people that others will never see,” she said on the record.
Several public-safety officials addressed the commissioners in support of the proclamation. A city police chief, speaking in his dual role as chair of the county 9‑1‑1 board and as chief of police for the City of Delaware, described watching body‑worn camera footage of a cardiac arrest call and said the call taker’s calm handling of the initial report was central to the responders’ timely arrival. Tom Morgan, chief deputy at the sheriff’s office, thanked telecommunicators and named some staff present at the meeting.
The proclamation text included a citation noting that the United States has observed National Public Safety Telecommunicator Week since 1992 and urged county residents to recognize the work of emergency communications personnel. The board recorded a unanimous vote approving Resolution 25-256.
Why it matters
County leaders said the resolution spotlights a critical but often unseen part of the emergency-response system: the dispatchers and call takers who gather information, dispatch appropriate units and provide lifeline instructions. Commissioners and public‑safety officials described the week as an opportunity to recognize training, shift work and the stress telecommunicators absorb on behalf of the community.
What happened on the record
Resolution 25-256 was introduced by county staff, discussed with remarks from 9‑1‑1 leadership and public‑safety officials, and approved by a recorded vote of Commissioners Barb Lewis, Gary Merrill and Jeff Benton, each voting “Aye.” A photo followed the vote.
No formal policy change or new funding accompanied the proclamation; it is a recognition vote recorded in the minutes.
