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New trash contractor reports improvements after rocky start; council and residents press on billing, wait times and broken carts
Summary
Waste Connections outlined delivery and service metrics after beginning service March 31. Company reported 17,392 carts delivered and initial spikes in customer calls; residents and council raised concerns about hold times, billing errors and damaged carts.
Waste Connections representatives presented a status update on their new residential service in Broomfield, which began March 31. The company reported it delivered 17,392 carts and said around 50% of residents used default sign-up options; 4,900 households on the default list did not make a selection and were assigned standard carts.
District manager Patrick Razy said the fleet mix included roughly 9,100 recycling and 8,200 trash carts; 1,100 were 35-gallon carts, about 5,900 were 65-gallon and roughly 1,100 were 95-gallon containers. Razy acknowledged logistical challenges tied to the quick rollout:…
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