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Waterford rolls out ‘My Waterford’ app; early uptake limited but staff cite positive first use
Summary
City staff announced a new ‘My Waterford’ app for reporting problems and communicating with the city; the clerk said initial downloads are low but a resident report resulted in a quick repair.
City staff announced that the My Waterford mobile app has gone live and encouraged residents to download it from app stores to report streetlights, missing signs and other service requests.
The City Clerk said uptake so far has been modest — four or five downloads and one resident report about a missing street sign — but staff reported that the issue was logged and resolved the next day. The clerk said flyers will be included in the next utility bill and staff will promote the app on the city website and social media. The clerk also said the team plans to provide a monthly informational update on app activity to the council.
No formal policy action was taken; council members suggested additional promotion options such as reaching out to the local newspaper to increase awareness.
