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Waterford Council approves GoGov citizen-request app, adopts policy; $9,600 annual subscription
Summary
The Waterford City Council voted 5-0 to buy an annual GoGov citizen request management subscription for $9,600 and adopted a related policy; staff will refine the policy and implementation details, including language access and monitoring procedures.
The Waterford City Council voted 5-0 to approve an annual $9,600 subscription for GoGov, a citizen request management application, and adopted a companion policy intended to guide how staff receive and route resident complaints.
City staff said the app will give residents a 24/7 service portal to report issues, track the status of requests and see how the city is responding. Miss Krausch, a city staff member, described the system as a “service portal that will allow citizens 24 7 access to services and information and will enable them to track the status of their requests or complaints in real time.”
The move came after council members and staff discussed practical details of using the app. Staff said the GoGov platform does not currently offer an in-app Spanish interface but can link to a website version that residents can translate with Google Translate; staff also said phone- and counter-submitted complaints will…
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