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Trenton resident says tax-office staff humiliated her; council apologizes and asks staff to follow up
Summary
At an April 2025 Trenton City Council meeting, resident Joanne Parker described a confrontational encounter at the city tax office. Councilmembers apologized, noted limits set by the Ohio Revised Code, and directed staff to follow up on customer-service improvements.
Joanne Parker told the Trenton City Council at its April 2025 meeting that a visit to the city tax office left her “humiliated” after a staff member accused her of tax fraud while she was trying to file for her daughter.
Parker said she went to pay taxes for her daughter, who had moved to Cincinnati. She said a tax-office employee told her the daughter needed documentation proving a change of address and later said Parker had committed fraud. “I was shaking. I'm probably not telling the whole—let me remember some of…
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