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Consultants present organizational assessment; recommend assistant city manager, admin support and IT investments
Summary
RAFTELUS consultants told council that Arroyo Grande has strong customer service and stability but recommended an assistant city manager, more administrative support, IT capacity, and an economic-development function to meet ambition on infrastructure and growth.
External consultants from RAFTELUS presented an organizational and operational assessment to the Arroyo Grande City Council on May 13 recommending a set of structural changes and phased staffing additions to align the city with its 2025 goals.
Consultants Emily Esselton and Rebecca Hoskin praised staff for high customer service and recent technology investments but said the city manager’s span of control “seemed to be a little broader and larger, which left little time for some of the other strategic goals.” Their recommendations…
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