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JLARC approves distribution of proposed final audit of Developmental Disabilities Administration processes and staffing
Summary
JLARC approved for distribution its proposed final report finding that the Developmental Disabilities Administration needs performance metrics, data quality controls, and workforce planning to improve client outcomes; DDA concurred and outlined steps already underway.
The Joint Legislative Audit and Review Committee on May 14 voted to approve for distribution the proposed final report from the audit of the Developmental Disabilities Administration’s processes and staffing.
JLARC staff Amanda Edrick and Susanna Pratt presented findings that DDA has not analyzed how well key processes serve clients, lacks sufficient data quality controls for reporting and performance management, and does not use a workforce planning approach to set case manager staffing levels. The report recommended DDA develop performance metrics to evaluate client processes, implement quality controls for data used in reporting and performance management, and adopt workforce planning to determine case manager needs.
DDA Director of Field Services Jamie Bond told the committee DDA concurs with the recommendations and has begun work to address several issues. DDA reported it serves more than 58,000 clients and had over 600 case managers statewide as of July 2024; DDA reported spending about $4 billion on home‑ and community‑based services and related administration in the 2021–23 biennium.
DDA described steps already taken to improve data reliability, including an end‑to‑end procedure for report production implemented in September 2023, formal business requirements and independent code reviews for data queries, and a review of older reports cited in the audit. On workforce planning, DDA said it is reorganizing operations into a new Home and Community Living Administration and will examine case manager duties, performance metrics and staffing needs to support better outcomes.
After brief discussion, a committee member moved and the committee voted to approve distribution of the proposed final report.
JLARC staff said the final published report will include DDA’s formal response and that staff will continue to monitor DDA’s implementation of the recommendations.
