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Deputy Registrars and Auto Dealers Ask Legislature to Boost Fees to Preserve BMV Brick‑and‑Mortar Services

3310676 · May 14, 2025
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Summary

Deputy registrars and auto dealer association representatives warned the committee that stagnant transaction fees and rising operating costs are threatening privatized BMV offices across Ohio and asked for a modest fee increase to sustain in‑person services and fraud detection.

Representatives of Ohio's privatized deputy registrar system and auto dealers told the Senate committee the current fee structure for vehicle registration and driver services has not kept pace with rising costs and is undermining service availability in some communities.

Why it matters: Ohio's deputy registrars operate as private small businesses under five‑year state contracts. They perform critical in‑person services, including ID verification, title issuance and other transactions that cannot be fully replicated online. Witnesses said closures reduce access and increase travel and wait times for customers.

What testimony said: John Degenbach, chairman of the Ohio Deputy Registrar's Association and a Dayton deputy registrar, said deputy offices complete more than 15 million in‑person transactions annually but face rising wages, rent and other costs while allowable fees have been nearly unchanged for two decades. "The cost of doing business has sky rocketed ... and the fees we can charge have remained nearly unchanged for 20 years," Degenbach said.

Timothy Elliott of the Northeastern Ohio Auto Dealers Association, who also runs an Akron deputy registrar office, elaborated on staffing and fraud‑prevention responsibilities. He said payroll as a share of revenue has risen from about 48% (2019) to around 65% (2025) in his sample and that turnover and training challenges threaten service quality. He described the clerk role as a high‑skill position in identity verification and fraud detection and urged a modest, across‑the‑board increase (witnesses described $5–$10 suggestions) so offices can offer livable wages and avoid closures.

Title fee proposal: The Common Pleas clerks who testified separately asked the Legislature to increase the share of the certificate of title fee retained by clerks from $11.50 to $16.50 to cover rising administrative costs tied to titles; they noted the last statutory fee increase was enacted in 2009 and cited rising payroll costs and service demands.

Operational and modernization notes: Witnesses acknowledged online and kiosk options for routine renewals but said many transactions require in‑person verification (eye exams, Real ID and first‑time identities). They said modernization (kiosks, online renewal) helps but does not eliminate the need for staffed local offices.

Next steps: The witnesses asked the committee to include modest fee increases in the budget and to preserve funding that supports deputy registrars' ability to continue providing in‑person services and protect against fraud.