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Memphis IT seeks AI readiness, 3‑1‑1 overhaul and cybersecurity upgrades in FY26 budget
Summary
Chief Information Officer Eric Keane told the City Council budget committee the IT division will focus FY26 spending on AI/data platform work, replacing the aging 3‑1‑1 work‑order core, and continuing cybersecurity and smart‑city infrastructure investments while managing SaaS licensing pressure.
Chief Information Officer Eric Keane told the City Council budget committee on May 14 that the Information Technology division’s FY26 priorities are preparing the city for AI, replacing the unsupported middle layer of the 3‑1‑1 work‑order platform, modernizing cybersecurity and continuing smart‑city infrastructure work.
Keane said the city is “working hard to make that happen” for an AI platform by putting data “in one place that you can trust.” He told the committee the IT team is already using AI in 9‑1‑1 for voice translation and noise recognition and plans heavier use of AI in 3‑1‑1 for case intake, routing and closure.
The city also plans to replace…
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