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Washougal highlights phishing tests, new phone system and upgraded tunnel cameras in 2024 IT report
Summary
City staff reported IT accomplishments in 2024 including a new phone system, higher‑quality tunnel cameras, increased email threats and ongoing CJIS constraints for police data access.
Daniel presented the information technology portion of the 2024 annual report during the April 14 work session and introduced Theo, the city’s IT manager, for technical questions.
IT metrics and upgrades
Daniel reported 552 help‑desk requests in 2024, about a 4.5% increase from 2023, with 87% resolved within one business day. He said city email volumes rose roughly 12.5% and that the IT team is seeing an uptick in virus and spam activity. The department is replacing the email filter with a newer, AI‑enabled solution and expanding multifactor authentication to more staff.
On systems and hardware, Daniel said IT replaced the city phone…
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