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9-1-1 and fire-rescue describe surge calls, dispatch strain and material improvements after Milton
Summary
Pasco 9-1-1 and Fire Rescue recapped call-volume spikes, a taxed dispatch center during Milton and steps taken to harden dispatch, add training and expand rescue assets including swiftwater boats and heavy-equipment teams.
Pasco County 9-1-1 and Fire Rescue leaders described the operational strain when call volumes spiked during Hurricane Milton and the steps the county is taking to improve dispatch resilience, rescue capacity and heavy-equipment response.
Eric Seltzer, a 9-1-1 captain, said the center normally handles about 11,500 calls in a typical week and that during the hurricane weeks call volume climbed as high as 16,000. "On average, 9-1-1 receives about 11,500 calls during a normal operational week; during both hurricane weeks they…
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