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9-1-1 and fire-rescue describe surge calls, dispatch strain and material improvements after Milton

3307162 · May 14, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Pasco 9-1-1 and Fire Rescue recapped call-volume spikes, a taxed dispatch center during Milton and steps taken to harden dispatch, add training and expand rescue assets including swiftwater boats and heavy-equipment teams.

Pasco County 9-1-1 and Fire Rescue leaders described the operational strain when call volumes spiked during Hurricane Milton and the steps the county is taking to improve dispatch resilience, rescue capacity and heavy-equipment response.

Eric Seltzer, a 9-1-1 captain, said the center normally handles about 11,500 calls in a typical week and that during the hurricane weeks call volume climbed as high as 16,000. "On average, 9-1-1 receives about 11,500 calls during a normal operational week; during both hurricane weeks they…

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