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Rider with disabilities recounts repeated access denials, safety incidents on public buses
Summary
A frequent GoRaleigh rider urged the council to revamp rider policies, saying drivers have refused ramps or kneeling, left impaired riders in weather, and that supervisors sometimes did not respond; the commenter described one incident leading to a 2‑day recovery after being forced to walk late at night.
Nikki W., a frequent public-transit rider, told the council she has experienced multiple accessibility and safety failures on GoRaleigh and GoTriangle service and urged policy and training changes.
"On multiple occasions throughout the years, many times my request for the ramp or to kneel the bus has been denied…Drivers have shut the door on me, have shut the door in my face and pulled off and left me standing 30…
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