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Nampa IT reports high uptime, raises service goals and cites no FY26 capital request
Summary
Butch Shireman, Nampa’s chief information officer, told council the IT department is meeting or exceeding current service levels, is ransomware-free so far, has reduced staff through reorganization, and plans to raise service-level targets for FY26 while requesting no new capital funds.
At the internal services workshop, Butch Shireman, the city’s chief information officer, reviewed Information Technology accomplishments and requested no capital funds in the FY26 budget while proposing higher service goals.
Shireman said the IT mission is “to provide reliable, secure, and innovative technology solutions to enhance the city's ability to improve the quality of life for its residents.” He reported the department has 23 staff supporting more than 752 employees and is on pace to complete just under 7,000 help-desk tickets for the fiscal year.
Current performance metrics Shireman cited included roughly 200 cameras across city facilities, network support for more than 20 locations, an IT satisfaction score of 9.69 out of 10 based on ticket follow-up surveys, and service-level agreement (SLA) performance that Shireman described as “meeting or exceeding” commitments (he reported current SLA performance around 96%). For FY26, the IT department plans to raise its SLA target to 90% (from 85%), raise the satisfaction target to 9.5, and increase uptime goals from 98% to about 98.5% during core work hours.
On security, Shireman said the city has experienced DDoS attempts and other threats but is “so far” ransomware-free. He discussed an intentionally low public profile for security posture, saying, “I will never do that [publicize preparedness]. And the reason I will never do that is because it draws attention to us.”
Shireman described a recent reorganization that eliminated two positions (from 25 to 23 staff), noted two current vacancies (one to be filled with a project manager and a business systems analyst posting imminent), and emphasized ongoing projects already in flight. He said budget increases in IT are largely due to external cost increases such as insurance and that he is not requesting capital funds for FY26.
Councilmember K asked whether AI is increasing ransomware risk; Shireman said he has not seen statistics showing a clear rise, though AI is being used in attacks.
Discussion versus decision: the presentation provided metrics and plans to the council. No formal budget action or motions were made during the presentation; Shireman said staff will continue work in progress and raise performance targets for the coming fiscal year.
Ending: Shireman closed by praising IT staff and by highlighting the department’s goal of operating “in the background” so other departments can deliver services.
